Contact us
The Schüco Home website is dedicated to helping homeowners in the UK and Ireland, but whatever your needs, use the options below to enable us to direct you to the best contact.
For enquiries in other countries please visit http://www.schueco.com
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Please pick the option that best describes your situation
As a business to business supplier we do not offer repair and maintenance services to individuals. We do however have a number of regional and national partners who specilise in repair, remedial, maintenance and spare part support. Please fill in the form below so we can direct your enquiry appropriately.
Schüco operate as a wholesale supplier, designing and selling aluminium and steel systems to partners who source additional components such as the glass then construct and install the final product into a building.
Your warranty for the whole installation is provided by whichever company you entered a contract with, as such any warranty claims will need to be taken up with them.
The length of warranty is determined by your original installer and should be specified in your contract or handover documents; there is no universal Schüco warranty period, so please check your documentation for the exact duration.
If your product is out of warranty, the original installation company is unknown or no longer trading, Schüco can recommend specialist partners who can inspect, repair, or maintain your products.
Please note, these services will be chargeable and are not covered by the original warranty.
If you are in the early stages of your project and would like to explore how the Schüco products would meet your needs we would be happy to assist. What would you like to do?
If you have requirements for specialist products such as motorised sliding doors or fire rated windows it is best to discuss this options early on in the project. Please contact us using the form below and we can guide you through the next steps.
The best way to find a supplier for your project is to use our Partner finder page however if you have would like to talk to Schüco directly first you can use the options below.
You may also find this page useful How to buy or this article How to embark on your Schüco journey.
Whether you have feedback to provide retrospectively or you are right in the middle of a project, your feedback goes a long way to helping us maintain a network of installers who represent the quality the Schüco brand deserves. Read more.
Use the feedback form to provide any feedback about our partners performance whether positive, neutral, or highlighting areas for improvement.
If you think you need assistance from Schüco in resolving a concern with a partner, please choose complaint support to understand how and when we can help you with a concern about a partner.
Your feedback is used for our ongoing partner performance review and continuous improvement efforts. Read about the Partner Feedback Programme.
Submitting feedback via this form will not trigger any direct involvement from Schüco in your individual case. Review our complaint support guide for more information.
Complaint Support Guide
If you are seeking resolution to a concern you currently have, it is important to engage directly with the company your contract is with – they are in the best position to provide a quick resolution. The involvement of Schüco in resolving your concerns is limited to a supporting role for partners and focuses on specific issues regarding the performance of our product.
We are committed to supporting you throughout your experience with Schüco partners.
If you have feedback or concerns about your project, please follow these steps:
Step 1: Engage directly with the partner
Start by raising your concern directly with the company you have a contract with.
- This could be a conversation or phone call with their office, or even a discussion with the fitter while on site.
- To ensure there’s a record, please follow up your conversation with a brief email summarising your concern and any agreed next steps.
- Reference your original agreement or specifications as needed.
Step 2: Let us know how they did
Feedback form
Whether your issue was resolved quickly or the process took longer than expected, we want to hear about your experience. Your feedback – good or bad – helps us to:
- Recognise outstanding performance and service from our partners
- Understand where improvements are needed
- Identify any recurring issues or patterns
- Ensure all Schüco partners uphold the high standards you expect
Please note: Submitting feedback at this stage will not trigger any direct involvement from Schüco in your individual case. Instead, your feedback is used for our ongoing partner performance review and continuous improvement efforts.
Step 3: Submit your concern formally to the partner
If the issue isn’t resolved informally, submit a formal complaint following the partner’s official complaints process.
- Check the partner’s website or request details of their complaints procedure to ensure you follow the correct steps.
- Clearly describe your issue, the outcome you want, and your expected timeframe.
- Attach any relevant photos or documents as evidence.
Step 4: Escalate your concern and inform Schüco
If you are not satisfied with the partner’s response following your formal written correspondence, escalate your concern in line with their complaints process but also please let us know – we will make contact with the partner at this point to discuss your specific case and understand how we can help them to support it effectively.
- Email: customerresponseuk@schueco.com
- Include your contact details, site address, partner name, a summary of your concerns, actions already taken, your expectations, and document your formal written correspondence with the partner (Step 3).
We aim to acknowledge your escalation within 48 business hours and respond within 5 working days.
Step 5: Involve external parties
If the issue remains unresolved, you may consider involving independent external bodies.
- Schüco can advise you on appropriate organisations, such as trading standards or competent person schemes, for further assistance.
For residential projects Schüco are able to offer support at all stages of your project, please let us know how we can help.
For commercial projects please use our commercial website linked below.
Schüco can provide general product guidance and advice to assist with your early stage planning, if your project is further developed and you require advice on final detailing or pricing one of our partners may be better suited to assist.
Schüco do not directly offer repair and maintenance services. We do however have a number of regional and national partners who specilise in repair, remedial, maintenance and spare part support. Please fill in the form below so we can direct your enquiry appropriately.
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