More support
The Schüco Home website is designed for homeowners in the UK and Ireland, but whatever your needs, use the options below to enable us to direct you to the best support.
For enquiries in other countries please visit http://www.schueco.com
I am a:
Please pick the option that best describes your situation
As a business to business supplier we do not offer repair and maintenance services to individuals. We do however have a number of regional and national partners who specilise in repair, remedial, maintenance and spare part support.
The companies listed below specialise in repair and maintenance of Schüco projects and offer this service across large areas of England.
For local installation partners who also may also undertake repairs please enter your post code on our Find a Partner page.
Schüco operate as a wholesale supplier, designing and selling aluminium and steel systems to partners who source additional components such as the glass then construct and install the final product into a building.
Your warranty for the whole installation is provided by whichever company you entered a contract with, as such any warranty claims will need to be taken up with them.
The length of warranty is determined by your original installer and should be specified in your contract or handover documents; there is no universal Schüco warranty period, so please check your documentation for the exact duration.
If your product is out of warranty, the original installation company is unknown or no longer trading, you will need to contact a specialist who can inspect, repair, or maintain your products. Repair companies
Spare parts:
The below companies all operate online shops for Schüco parts but also have great support if you need help identifying a part or sourcing something which is not shown on their website.
Architectural Glazing Parts
Complete Aluminium Spares
Window and Door Hardware
If you are in the early stages of your project and would like to explore how the Schüco products would meet your needs we would be happy to assist. What would you like to do?
If you have requirements for specialist products such as motorised sliding doors or fire rated windows it is best to discuss this options early on in the project. Please contact us using the form below and we can guide you through the next steps.
The best way to find a supplier for your project is to use our Partner finder page however if you have would like to talk to Schüco directly first you can use the options below.
You may also find this page useful How to buy or this article How to embark on your Schüco journey.
Complaint Support Guide
If you are seeking resolution to a concern you currently have, it is important to engage directly with the company your contract is with – they are in the best position to provide a quick resolution. The involvement of Schüco is limited to a supporting role for partners and focuses on specific issues regarding the performance of our product.
If you have concerns about your project, we suggest following these steps:
Step 1: Engage directly with the partner
Start by raising your concern directly with the company you have a contract with.
- This could be a conversation or phone call with their office, or even a discussion with the fitter while on site.
- To ensure there’s a record, please follow up your conversation with a brief email summarising your concern and any agreed next steps.
- Reference your original agreement or specifications as needed.
Step 2: Submit your concern formally to the partner
If the issue isn’t resolved informally, submit a formal complaint following the partner’s official complaints process.
- Check the partner’s website or request details of their complaints procedure to ensure you follow the correct steps.
- Clearly describe your issue, the outcome you want, and your expected timeframe.
- Attach any relevant photos or documents as evidence.
Step 3: Involve external parties
If the issue remains unresolved, you may consider involving independent external bodies or processes listed below.
- A competent person scheme that the installer is a member of, for example FENSA, CERTAS, Assure etc.
- Glass and Glazing Federation arbitration scheme
- Consumer Rights Act 2015
- Your payment provider, Section 75 for Credit Cards or Payment Dispute for Debit Cards
If you feel the need to undertake any of these steps with a Schüco Residential Partner please let us know, although we are not able to engage directly with a complaint or dispute it helps us monitor the quality of our network.
For residential projects Schüco are able to offer support at all stages of your project, please let us know how we can help.
For commercial projects please use our commercial website linked below.
Schüco can provide general product guidance and advice to assist with your early stage planning, if your project is further developed and you require advice on final detailing or pricing one of our partners may be better suited to assist.
Schüco do not directly offer repair and maintenance services. We do however have a number of regional and national partners who specilise in repair, remedial, maintenance and spare part support.
The companies listed below specialise in repair and maintenance of Schüco projects and offer this service across large areas of England.
For local installation partners who also may also undertake repairs please enter your post code on our Find a Partner page.
Spare parts:
The below companies all operate online shops for Schüco parts but also have great support if you need help identifying a part or sourcing something which is not shown on their website.
Architectural Glazing Parts
Complete Aluminium Spares
Window and Door Hardware
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